As well as reading these Terms & Conditions, please also read the Privacy & Security Policy and Shipping & Refund Policy.

Unless otherwise agreed by and most of our products purchased by consumers from and may be returned within thirty (30) days of purchase, subject to the following conditions:

Returns will not be accepted for any of the following reasons
• Packaging is missing incomplete or defaced
• Missing or damaged accessories
• Product is not in acceptable condition for resale (scratched, damaged etc) (this does not include items that are found to be faulty)
• A rebate has been redeemed on the product
• Special order products are non-returnable
• No returns will be accepted without a return authorisation number

All and items are backed by and warranties. All GroundGrabba Pro items come with a lifetime replacement guarantee against workmanship, breakage or wearing out. This does not extend to any wearing out or scratching of protective surfaces such as galvanising or paintwork etc.

Other Terms & Conditions
Shipping costs may be refunded only if the return is a result of a shipping error or the item in question is defective or within your 30 day money back guarantee period.
Product Return Procedure
• Email us via our get in touch page
• Provide your order, cheque or receipt number and request a product returns number PRN
• Using your PRN, ship the product including all parts, packaging, accessories, warranty cards and manuals to the address we provide you with your PRN.
• If product meets all return requirements a refund will be credited to the account used during the purchase process

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